Superior PBX FeaturesCall CenterUC ClientsPresence & IMOperator Panel
A Complete PBX System, Plus More Possibilities
Customer expectations have soared. Purpose-built for SMEs to fulfill more sophisticated communication needs, P-Series PBX System is a converged system to wrap a suite of services around, including voice, mobility, presence, web application, collaboration, and more.
Attractive price/performance ratioAn easy approach to fill the UC gapExperience built for everyoneEmbrace boundless communications
Linkus UC Clients: Any Device, Anywhere
Driven through a set of applications for Windows, MAC, Android, iOS, and web browsers, Linkus UC Clients enable P-Series PBX users to easily turn mobile phones and desktops into office extensions. Use Linkus UC Clients to stay connected and productive whether you are in the office, on the go, or working from home.
All office extension featuresOne number reach on any deviceSee the status of your colleaguesPlay voicemails directlyClick to call from web pages and CRMsLevel up experience with Linkus Cloud Service
The Operator Panel is a visualized console for receptionists to quickly manage incoming calls based on the real-time availability of employees. Simply drag and drop to dispatch calls to extensions, ring groups, and queues – all from your web browser. Advanced call controls, such as transfer, park, pick up, hang up, monitor, etc., are also supported to provide the utmost convenience.
Catering to SME Service Center
Economical Call Center Solution
Call center telephony for SMEs doesn’t have to be expensive or complex. P-Series PBX introduces an inbound call center solution tailored for SMEs to optimize agent productivity and boost customer satisfaction in a budget-friendly way.
Automatic Call Distribution (ACD)
Route incoming calls to the proper queue and the right, available agent based on certain strategies you set up.
Interactive Voice Response (IVR)
Paired with ACD, IVR prompts callers to their desired destinations with customized rules, helping SMEs handle high volumes of incoming calls.
Keep track of every phone conversation to improve the performance of your agents or for compliance with regulatory requirements.
View real-time display of incoming calls, agent status and other queue-related statistics to help you efficiently handle the calls.
Wallboard & SLA
For agents and supervisors to intuitively monitor agent & queue activities in real time and quickly identify any possible issues.
Analytics & Reporting
Use detailed statistical reports for multi-dimension performance measurement and gain in-depth insights on efficiency improvement.